Common Inquiries
Everything you need to know about our process, shipping, and artisanal philosophy.
What is the artisanal philosophy of Xowlsmith?
We believe in reductive design and high-integrity materials. Every piece is a study in form and longevity.
Where are the garments produced?
Our pieces are constructed in small ateliers in Indonesia and Japan, partnering with heritage craftsmen.
Do you offer international shipping?
Yes, we ship globally via express courier with full tracking and insurance.
How do I care for my raw denim?
Avoid frequent washing. Spot clean when possible and air dry to maintain the unique patina.
Shipping times?
Domestic 2-4 days, International 3-7 days.
Returns?
14 days for unworn items.
Are the collections limited edition?
Yes, we work in small batches to ensure quality and exclusivity. Once a piece is sold out, it rarely returns in the same form.
Can I visit your atelier?
Our main atelier in Jakarta is open for private appointments. Please contact us to schedule a visit.
Linen care?
Hand wash cold.
Sustainability?
Natural fibers, small batches.
Custom sizing?
Available at our atelier.